Deleting your data

How to delete data held in DriveDesk, what gets deleted, and how long it takes.

Instructors and schools (account deletion)

• Export everything first — Settings → Export gives you pupils, lessons, payments and progress as CSV in one click.
• Then email hello@drivedesk.uk from your account address with "Delete my account" and we remove the account and its contents within 30 days.
• Deletion covers: pupil records, leads, lessons, payments metadata, websites, conversations and transcripts, uploaded documents.
• What we must keep by law: invoices and payment records for HMRC retention (up to 6 years) — kept isolated and never used for anything else.

Pupils

Your instructor or school controls your data. Ask them to delete your record, or email us and we'll pass the request to them. Deleting your pupil record removes your progress, lesson history, messages and documents.

Facebook, Instagram and WhatsApp connections

If you connected a Meta account, disconnecting it inside DriveDesk (Marketing → Connections → Disconnect) deletes the stored tokens immediately. To remove data Meta sent us — lead forms, comments and messages — disconnect and then request account deletion as above, or tell us specifically to purge Meta data and we do it within 30 days. You can also remove DriveDesk inside your Facebook settings → Business integrations.

Questions

Email hello@drivedesk.uk. We answer every deletion request within 7 days and complete it within 30.

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