Terms of service

Last updated 18 October 2026. These terms cover your use of DriveDesk — the website, AI receptionist, CRM, pupil portal and marketing tools.

The service

DriveDesk gives instructors and schools a website, an AI receptionist (web, phone, WhatsApp, SMS, email), a CRM, a pupil progress portal and marketing tools, under one subscription. Features depend on your plan — Solo Lite, Solo or School.

Your account

• 14-day free trial, no card. Paid plans bill monthly in advance via Stripe and renew until cancelled — cancel any time, access runs to the end of the paid period.
• Keep your sign-in details safe and your account information accurate. You're responsible for activity under your account.
• PDIs use DriveDesk free until qualified; proof of PDI status may be required.

Your data and your pupils' data

• You are the data controller for your pupils' personal data; DriveDesk processes it on your instructions under our privacy policy. You need a lawful basis and, where required, pupil consent.
• Your data is yours: export it all to CSV at any time. On cancellation it's deleted within 30 days except records we must keep by law.
• You confirm you're registered with the ICO as a data controller where required.

The AI receptionist

• It answers from the information you give it (prices, areas, availability, policies). It may occasionally get things wrong — review your settings and keep them accurate.
• Bookings it makes land in your live diary; auto-book can be switched off so requests need your approval.
• Calls may be recorded and transcribed for your inbox. You are responsible for any consent your callers need to be told about.

Phone numbers

Numbers we provide are provisioned through Telnyx under Ofcom rules — that's why claiming a number asks for your ID and proof of address. Usage (SMS, voice minutes) beyond plan allowances is billed at the published usage rates. Numbers are released if the account closes.

Acceptable use

• No unlawful, misleading or harmful content on your site or in messages sent through the platform.
• No spam, no scraping the platform, no reselling access, no attempting to bypass plan limits or metering.
• Comply with the policies of connected networks (Meta, Google, TikTok, X, LinkedIn) — suspensions they impose are outside our control.

Liability

We aim for high availability but don't warrant uninterrupted service. To the extent the law allows, our total liability is capped at the fees you paid in the 12 months before the claim. Nothing excludes liability for death, personal injury or fraud.

Changes

We can update these terms with notice — material changes get at least 14 days by email. Continuing to use DriveDesk after that means you accept them. These terms are governed by the laws of England and Wales.

DriveDesk · hello@drivedesk.uk · Privacy policy · Data deletion